The changing economic and business conditions, rapid technological innovation, proliferation of the internet and globalization are creating an increasingly competitive environment. The role of technology has evolved from supporting corporations to transforming them. Global companies are increasingly turning to offshore technology service providers in order to meet their need for high quality and cost competitive technology solutions.
Focus on your organizational goals while we deliver an integrated IT and communication infrastructure with higher efficiencies and effectiveness. Our expertise in the field of technology ensures that we deal with every challenge of the contact center technology deployments with skills. Be it a small captive establishment or a large outsourcing center, BPO or a KPO, we are proficient in handling all. Our teams are equipped with a deep understanding of the various technological and operational nuances required to run a contact center.
We have got you covered for all your needs related to inbound, outbound, multimedia, social media management, interactive voice and video services, unified reporting, work force management, call recording – compliance, and quality management solutions. Your business is unique and it needs unique solutions, therefore, we don’t restrict ourselves to single original equipment manufacturers (OEMs), but rather aim at delivering what fits the customer environment best from a large basket of OEM products.
Customer experience partner
Going beyond the role of a technology ‘partner of choice’ for our customers, Digital-X scales up all the way as our customers ‘customer experience partner’, especially in the contact center world. We help our customers deliver world-class services, whether inbound or outbound, ranging from voice, email, chat, messaging, interactive voice and video services, reporting and analytics.
Get geared to grow across geographical boundaries with Digital-X by your side setting up robust and resilient voice and data networks across the globe. We are an ever evolving partner adopting the latest technologies to keep you up to speed with what’s latest.